ETIQUETTE

CHECK-IN: Please arrive 10 minutes ahead of your scheduled treatment to allow time for intake paperwork and consultation.

LATE ARRIVALS: Please arrive on time for treatments. We may have others scheduled after you and will shorten your treatment if you are late.

CANCELLATION POLICY: We require a credit card for all appointments and at least 24 hours notice for cancellation to avoid being charged the full price for your treatment.

JEWELRY: Please remove necklaces, large earrings, watches, &/or bracelets prior to receiving treatment. These items impede access to vital areas which may be holding stressors. True Massage Therapy shall not be liable for loss of personal items.

DRUG & ALCOHOL USE: For the safety of our staff and service providers, drug and alcohol use &/or abuse will not be tolerated. Inebriated guests will be denied service.

GIFT CARD SALES: Show your love. Woo your client. Thank your babysitter. Whatever the occasion, spoil your friends, family or co-workers with a True Massage experience. All gift card sales are final.

MINIMUM AGE REQUIREMENTS: Anyone under 17 must have signed permission and a release from a parent or legal guardian. Those under 17 must be accompanied by a parent or guardian in the massage treatment area for the duration of the treatment.

VOLUME LEVELS: True Massage Therapy is located inside a family oriented facility that offers therapy first and foremost. There may be occasions where volume levels may increase and be heard while in session.

ALLERGIES: Please inform your therapist of any allergies you may have prior to the beginning of the session.

FEEDBACK: Please inform your provider if you are uncomfortable or have any questions. This is the only way we can ensure the highest quality massage for you.